Tag: customer loyalty

Passionate About Customer Satisfaction

  • January 11, 2012
  • Jennifer Maul
Just before the holiday, we launched Vendavo’s annual customer satisfaction survey. How do we measure this? We use the Net Promoter Score (NPS). NPS is based...

The Dentist and the Petrol Station

  • June 21, 2011
  • James Marland
There was a craze a few years ago for Business books with random nouns in the title: “The Lexus & the Olive Tree”, “Guns, Germs and...
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